导游自我评价 篇1
xx年即将过去，回顾这一年来的工作，我在公司领导及各位同事的支持及帮助下，顺利完成了公司每次分派的带团任务。尽自己最大的努力做好每一个景点的讲解工作，争取能达到游客百分之百的满意，为三元国际旅行社的声誉;以及未来的发展，贡献着自己的力量。通过这一年的工作以及学习，我个人的工作模式又有了新的突破，工作方式也有了较大的改变，现将一年以来的工作情况总结如下：
1.在带领旅游团游览景点过程中，不再只是单一的讲解景点历史，而是结合天津近几年的发展概况，及未来发展计划系统讲解给游客，进而展现一个近代与现代相结合，高速发展中的天津市。
2.加深与游客的交流，在最短的时间内融入到游客当中。并像陪伴家人一样对待全团每一位游客，尽量满足游客所提出的要求，虚心听取游客的建议，以最好的服务让每一位游客开心而来满意而归
。3.在旅行社规定范围内，为我社及个人争取最大的经济效益。
4.在工作过程中，不断的像我社同事及其他旅行社导游学习，借鉴先进的带团模式，充实自己文化修养，进而提高自己的业务能力。
5.在接到社里分派接团通知的情况下，提前做好行程计划，与全陪或领队及时沟通，以便在第一时间掌握本次团队的第一手资料，从而更好的安排时间与行程，以避免因沟通不及时导致的时意外状况的发生，而导致游客的不满。以上几点是我个人在这一年工作中学习和总结出的经验，同时经过这一年的工作也锻炼了我自己的协调办事能力和文字言语表达能力等方面，保证了每次接待旅行团的工作都能正常顺利的进行，以精神饱满的状态对待每一天的工作任务，热爱本职工作，积极提高自身各项业务素质，争取工作的主动性，具备较强的专业性;责任心，努力提高工作效率及工作质量。在这一年的工作中我个人也存在一些问题，比如工作还不够细致，由于个人脾气秉性容易与同事造成不愉快等等，在未来的时间里我会努力改正自身存在的问题，希望社领导和各位同事多帮助我，指出我的缺点和不足。
我会虚心听取，及时改正。在新的一年里，我决心认真提高业务工作水平，为我社经济效益的发展贡献自己全部力量，在新的一年里我将在以下几点进行加强以便于更好的完成社里布置下的每次带团任务：
1.加强学习，拓宽知识面，努力提高自己的文化素养，认真学习旅游专业知识以及相关常识。
2.关注本地旅游业发展走向，从而在工作中对自身的不足加以调整，以较强的针对性，针对不同群体的游客不同模式不同主题的讲解。
3.及时了解同业竞争对手先进理念，以及新的举措且及时向领导汇报，以便领导作出发展计划及工作调整。
4.对内完成好每一次接团任务，对外尽自己最大努力提高三元旅行社良好声誉。以上是我在新的一年里为自己制定的工作方向及目标，希望在社领导和各位同事的帮助下完成，另外在xx年的工作当中，我衷心的希望社领导能够加大力度，多方面的搜集，听取对我社发展有益的意见。各位同事能够积极献策，不遗余力的为我社发展作出贡献，我社可以采取奖赏制度，凡采纳的意见或有利于我社发展的计划，应给予一定的表扬物质上的奖励，以调动每一位员工的工作积极性。新年将至，在此我提前祝徐姐杨总日进斗金，生意兴隆，祝同事明年店里爆满(包满)!新年大吉预祝明年咱们三元旅行社在英明神武的徐姐杨总领导下和全体同事的共同努力中再一次实现每个景点里都是粉色的旗帜!
导游自我评价 篇2
具有丰富的旅游行业工作经验，有较强的沟通交际能力和市场开发能力，能开拓并管理好销售渠道和客户资源善于沟通、协调有较强的组织能力与团队精神。性格开朗、稳重、有活力，待人热情、真诚，工作认真负责，积极主动，能吃苦耐劳，勇于承受压力，敢于创新。
导游自我评价 篇3
When the tour guide, every day to explain, stop greeting guests, stop to worry about have been accustomed to, but I am pleased, very excited, in the process of the tour, learned a lot, especially the kind of Their physical and mental return to the natural feeling. The most important thing is the love of the job! Everyone has their own life, our life is full of challenges, we kept the spur their own, to master more knowledge for guests from all over the place to offer our best quality explanation! At the end of the tour, guests can feel that the introduction of the tour guide in Beijing, access to a lot of knowledge, and even guests can get the admiration of the eyes, it is our most sense of accomplishment.
But do any work will encounter bumpy, especially the tour guide of this career, different guests will bring us different feelings, some of our work to support or understand, but some people will be very do not understand!Encounter these people we must learn to adjust their own mentality, we must be good at work to find fun! Because do not like the guests have to get along day and night for several days, together with their sulking, as happy that peace, so the mentality is very important!
Second, to have good communication with the guests, so that their work will be of great help. I think this is very important, this determines your work tasks can be successfully completed. Guests come out to play is happy, want them to work with you is to make them happy, so the task is not difficult to complete, of course, some exceptions, I suggest or do not have a positive conflict with them, you can let Quanpei To adjust, or let the guests internal digestion, if it is not, it will only give up! But I believe that the vast majority of guests are still quite reasonable!
Learning is a very serious thing, to not be the slightest careless and careless. In particular, foreign-related work, should lead to the importance of tour guides, so as not to make a joke, a fool. Therefore, I pay special attention to their own academic accomplishment, extensively read all kinds of books, to expand their knowledge; at the same time pay attention to updating knowledge, and constantly enrich themselves and keep up with the pace of the times; I often copy the valuable knowledge or Cut down, and actively write all kinds of manuscripts, to improve their writing skills.
There must be paid to pay, when we are full of enthusiasm with their own knowledge to visitors on the Yandangshan scenic spots to win the applause of tourists, when we tearfully reluctantly sent tourists to get the praise of tourists, when When visitors inviting us to their hometowns, we indulge in excitement again and again. At the same time the heart has once again determined to complete the practice of the successful completion of the determination.
Guide is a miscellaneous, what needs to know some, so the tour guide is difficult to do this, it is difficult to deal with people every day, difficult to use the knowledge so that guests impressed, difficult to go to coordinate the driver, Quanpei, tour operators, and If you do not have a sense of responsibility, there is no love for the tour guide work is definitely not qualified for this work. In the process of the delegation, I was disappointed, a loss, have been some innocent of the blame, unfair criticism, unreasonable criticism, but more is in which to experience the wonderful and joy, from which to get Experience and inspiration.
These not only my mental state has been sublimated, but also let me know that many can not learn from the book of the true meaning of life. So I love their work more, willing to threw himself into the work, to pursue, to explore, to achieve the ideal of the heart! We love this work, we also enjoy the work it brings us the fun!