服务质量英文自我评价报告 篇1
As a waiter every day I have to face a large number of guests, the impact of large, so the service work to pay special attention to etiquette, to the guests left a good impression. Here is my self-identification as a waiter. First of all, as the external image of the total station service staff, I dress neat, not makeup, do not wear expensive ornaments, pay attention to personal hygiene, Jichi before work has a strong taste of food stimulation. Standing in the service, always full of energy, greet guests with a smile, active enthusiasm.
Have professionalism, do not leave the workplace to do private matters.Working hours I do not chat with others, do not ignore the guests. In any case, do not dispute with the guests, the use of civilized and polite language, not ridiculed, satirical guests, not vulgar language, rude behavior. Second, I am in the attitude of service attitude enthusiastic and sincere. When guests complained about service dissatisfaction, I patiently listen, sincerely accept, do not interrupt the guests of the conversation, not to ignore, sincere apology to the guests, and immediately proceed to solve the problem. So that all guests are treated equally, enthusiastic service.
I do Insider, 100 ask patiently. Answer questions concise and clear, accurate, articulate. The location of the various hotels, service time, a variety of facilities such as the helm, do not "may", "may", "probably" and other vague words to answer guest information. I was kind enough to be a good counselor when I asked the guests. I am also familiar with other local service industries, such as tourist attractions, round-trip routes, transportation, shopping and other relevant information, so as to provide services to guests at any time, to avoid asking questions.
In the guests encounter difficulties, I try my best to do everything to help, never refused for any reason, such as the guests on behalf of the size of items such as repairs. If you can not meet the requirements of the guests, I apologize to the guests in a timely manner, in order to forgive, not free to compile reasons, prevarication prevarication. I promise to do things in the promise of the guests, not negligence, or even forgotten.
Guests to check out the total station, I am enthusiastic attitude, apply quickly and accurately, so as not to delay the guests time. Check the situation on the spot, the money face to face settlement. Check out the guests should be completed to thank, and welcome guests to visit again.Because I know the appropriate farewell, you can impress the guests to attract guests come back.
服务质量英文自我评价报告 篇2
Character cheerful, humble and stable and dynamic, others sincere enthusiasm. Have a strong organizational skills, practical hands-on ability, team spirit and the ability to communicate from top to bottom. Have a high level of technical and on-site management experience. Can be hard-working, adapt to a variety of environments and into one.
Be able to work efficiently, do things rigorous, self-responsible; have a sense of responsibility, keep its promise; good at learning have a strong ability to adapt to the new technology has a high enthusiasm, willing to accept new challenges with team spirit and collective sense of honor;Things have a certain degree of innovation.
Familiar with the customer service system management process, has a wealth of experience in communication with customers, and mastered a lot of communication skills; strong sense of responsibility, with excellent customer service awareness and high customer service skills and training experience; good at handling vicious complaints, Familiar with the foreign exchange write-off knowledge and operational procedures; skilled and well-grasp the use of C, Delphi, SQL, skilled use of Windows and various office software, strong writing skills and Good communication skills and teamwork skills, initiative and initiative and responsibility, usually likes to expand their knowledge of self-study.
With a strong entrepreneurial spirit, professionalism and good communication and expression skills, master customer sales and relationship maintenance skills! Company development, I will have to develop the mentality to treat the work.
A: After-sales personnel should have the conditions
After-sales service work is a comprehensive skill requires a very high work, by the requirements of the after-sales service personnel is also very high, must meet the following conditions:
1. Have at least five years of experience in the field of work, preferably in technical work or sales. Have several years of experience, know the current market situation, understand customer needs, and understand some business operations and service channels.
2, more personal accomplishment, have a high level of knowledge, such as bachelor degree or above, familiar with the product knowledge, and have used to sell products, machinery, equipment, equipment knowledge.
3, good personal communication skills, verbal ability, good manners, know when and where to face what the situation suitable for the language, know how to deal with a certain relationship, or dealing with experience, with a certain personality power , The first impression can give customers trust.
4, the mind is flexible, on-site contingency capability, to the scene to use the site conditions to solve the problem immediately.
5, the appearance of clean and generous, decent demeanor, corporate ambassador and product spokesperson's demeanor, not necessarily to look beautiful, but at least worthy of the audience, do not appear on a crooked nose twisted oblique oblique clothes, beard stare Eye, detrimental to the corporate image.
6, good working attitude, enthusiasm, proactive, in time for customer service, do not care about personal gains and losses, there is dedication.
Second, the process of handling customer complaints and complaints procedures:
1, the establishment of customer opinion (or complaint registration form) and the like form.
Such as company name, address, phone number, and the reasons; and timely delivery of the form to the hands of service personnel, records of people to sign to confirm, such as office clerks, office workers, Receptionist or clerk.
2, after-sales service staff received information by telephone, fax or to the customer location for face to face communication, a detailed understanding of complaints or complaints, such as the problem computer name, specifications, production date, production lot number, when used,Performance status, the brand used before the use of this brand, the status of the recent use of the situation and so on.
3, analysis of these issues information, and explain to customers and explain the work, provide communication and consultation with customers.
4, will report to the leadership to deal with the situation, the service staff put forward their own views, apply for leadership approval, to promptly reply to customers.
5, the customer confirmed the treatment plan, signed a deal with the agreement.
6, the agreement back to the relevant departments of enterprises to implement, for compensation oil, and notify the Canguan shipments, for a small gift, notify the market management staff issued.
7, tracking the implementation of the results, until the customer is satisfied with the answer so far.
Third, deal with customer complaints and complaints:
1, to confirm the problem
Carefully and patiently listen to the complainant to speak, and listen to the record, the other statements in the process to determine the cause of the problem, to seize the key factors.
As far as possible to understand the complaint or complain about the whole process of the problem occurs, do not hear, use a tactful tone for detailed inquiry, careful not to use offensive words, such as "Please elaborate once" or "Please wait, I do not clear……"
Repeat what you know about the problem to the customer and allow the customer to confirm it.
After understanding the problem to ask the views of customers, such as how they think it is appropriate to deal with, what are your requirements and so on.
2, analysis of the problem
In their own grasp of the situation, the scene not to conclusions, to the next judge, do not light commitment.
The best problem with the peer service staff to discuss, or report to the corporate leadership, the common analysis of the problem.
The extent of the problem, to what extent?
What is the level of your problem? Is it necessary to get to know more about other places, such as listening to the agent statement, should be to specific users, such as repair shop there to find out.
服务质量英文自我评价报告 篇3
University life fleeting, blink of an eye, as the broadcast and hosting art professional I will bid farewell to college life, bid farewell to my dear students and beloved teacher, bid farewell to my alma mater - University. The good times are always too short and too hasty. Now standing on the threshold of the provisional graduation, looking back at the University of broadcasting and hosting art professional learning and life bit by bit, feeling a lot, have looked forward to, there have been confused, there have been laughter, there have been sad. Under the instruction of the professional teachers of broadcasting and hosting arts, with the help of the students in the broadcasting and hosting art classes, I continue to learn the theory of broadcasting and hosting art and participate in the practice of broadcasting and hosting art.